Shipping Policy

Effective Date: January 8, 2025

Welcome to Panglasni! We are committed to providing you with a seamless and efficient shipping experience. This Shipping Policy outlines our shipping practices, including available shipping destinations, processing times, shipping methods, costs, and other essential information to ensure your orders arrive promptly and safely.

1. Shipping Destinations

We proudly offer shipping services to the United States and select international destinations. If you are located outside the U.S., please verify the availability of shipping to your country during the checkout process. Our international shipping partners ensure that your products reach you efficiently and securely.

2. Processing Time

Once you place an order with Panglasni, our team will begin processing it immediately. Please allow 1-2 business days for order processing. Orders placed after 5:00 PM EST or on weekends and holidays will be processed on the next business day.

3. Shipping Methods and Delivery Time

We offer a variety of shipping options to cater to your needs. The estimated delivery times are as follows:

  • Domestic Shipping (United States):

    • Standard Shipping: 5-7 business days
    • Expedited Shipping: 2-3 business days
    • Overnight Shipping: 1 business day (available for select locations)

  • International Shipping:

    • Standard International Shipping: 10-20 business days
    • Expedited International Shipping: 5-10 business days

Please note that delivery times are estimates and may vary based on your location, shipping method selected, and external factors such as customs processing.

4. Shipping Costs

Shipping costs are calculated based on the shipping method, destination, and the total weight of your order. You can view the exact shipping costs during the checkout process before completing your purchase. We also offer free standard shipping on orders over $100 within the United States. International orders may incur additional shipping fees, which will be clearly displayed at checkout.

5. Order Tracking

Once your order has been shipped, you will receive a confirmation email with a tracking number. You can use this number to monitor the status of your shipment through the carrier’s website. Please allow up to 24 hours for the tracking information to update in the carrier’s system.

6. International Shipping and Customs

  • Customs Duties and Taxes: International shipments may be subject to customs duties, taxes, and fees imposed by the destination country. These additional charges are the responsibility of the recipient and are not included in the shipping cost. We recommend contacting your local customs office for more information.
  • Customs Delays: While we strive to ensure timely delivery, customs processing can sometimes cause delays. Panglasni is not responsible for any delays caused by customs procedures or other factors beyond our control.

7. Shipping Restrictions

Due to legal, logistical, or carrier restrictions, we may be unable to ship to certain locations. If we are unable to fulfill your order based on these restrictions, we will notify you promptly and offer a full refund or alternative solutions.

8. Address Accuracy

It is crucial to provide accurate and complete shipping information when placing your order. Panglasni is not responsible for orders that are delayed or lost due to incorrect or incomplete addresses. If you need to update your shipping address after placing an order, please contact us immediately at (703) 669-8496 or info@panglasni.com.

9. Lost or Damaged Packages

  • Lost Packages: If your package is marked as delivered but you have not received it, please contact the shipping carrier first to investigate the issue. If the carrier cannot locate the package, reach out to our customer service team for further assistance.
  • Damaged Packages: If your order arrives damaged, please contact us within 48 hours of receiving the package with photos of the damage. We will arrange for a replacement or refund based on your preference and the availability of the item.

10. Delivery Issues

While we strive to ensure all orders are delivered promptly, unforeseen circumstances such as weather conditions, natural disasters, or carrier issues may cause delays. Panglasni cannot be held liable for delays beyond our control. We appreciate your understanding and patience in such situations.

11. Changes to Shipping Policy

We reserve the right to update or modify this Shipping Policy at any time. Any changes will be posted on this page, and the “Effective Date” at the top will be updated accordingly. We encourage you to review this policy periodically to stay informed about our shipping practices.

12. Contact Us

If you have any questions or concerns regarding our Shipping Policy or need assistance with your order, please do not hesitate to contact us:

Thank you for choosing Panglasni! We are dedicated to providing you with high-quality products and ensuring your orders are delivered safely and efficiently. Your satisfaction is our top priority, and we look forward to serving you.