Payment Policy

Effective Date: January 8, 2025

Welcome to Panglasni! We are committed to providing you with a secure and seamless payment experience. This Payment Policy outlines the terms and conditions related to payments for products purchased through our website. By making a purchase, you agree to comply with and be bound by the following terms.

1. Accepted Payment Methods

We offer a variety of payment options to ensure a convenient and secure transaction process for all our customers. The accepted payment methods include:

  • Credit and Debit Cards: We accept major credit and debit cards, including Visa, MasterCard, American Express, and Discover.
  • PayPal: For a fast and secure checkout experience, you can choose to pay via PayPal.
  • Apple Pay and Google Pay: These digital wallets offer a quick and secure way to complete your purchase.
  • Bank Transfers: Available for certain orders and locations; please contact our support team for more information.
  • Gift Cards: If you have a Panglasni gift card, you can apply it during the checkout process.

By using any of these payment methods, you authorize Panglasni to charge your chosen payment method for the total amount of your order, including applicable taxes, shipping fees, and other charges.

2. Payment Security

Your security is our top priority. Panglasni employs advanced security measures to protect your personal and financial information:

  • Encryption: All transactions are secured with SSL (Secure Socket Layer) encryption to ensure that your data is transmitted safely.
  • PCI Compliance: We adhere to the Payment Card Industry Data Security Standards (PCI DSS) to safeguard your payment information.
  • Secure Payment Gateways: We partner with reputable payment processors to handle your transactions securely and efficiently.

We do not store your full credit card information on our servers. Instead, sensitive payment details are handled directly by our payment processors, ensuring your information remains confidential and protected.

3. Order Confirmation and Payment Authorization

Upon placing an order on Panglasni, you will receive an order confirmation email. This email acknowledges that we have received your order but does not constitute an acceptance of the order. Your payment method will be authorized for the total amount of the order at the time of checkout.

Once your order is processed and ready for shipment, the payment will be captured. If there are any issues with the payment authorization (e.g., insufficient funds, expired card), we will notify you via email, and your order may be placed on hold until the issue is resolved.

4. Pricing and Currency

  • Pricing: All prices listed on our website are in U.S. dollars (USD) unless otherwise stated. Prices are subject to change without prior notice, but any changes will not affect orders that have already been confirmed.
  • Currency Conversion: For international customers, payments will be processed in USD. Your bank or payment provider may charge currency conversion fees based on their policies.

5. Sales Tax

Sales tax is calculated based on your shipping address and the applicable state or local tax rates. The sales tax amount will be clearly displayed during the checkout process before you finalize your purchase.

6. Payment Processing Delays

While we strive to process payments promptly, occasional delays may occur due to technical issues or high transaction volumes. If there is a delay in processing your payment, we will notify you via email. To avoid delays, please ensure that your payment details are accurate and up to date.

7. Payment Issues

If there is an issue with your payment (e.g., declined transaction, incorrect billing information), you will receive an email notification. We may request that you update your payment information to successfully complete your order. If we are unable to process the payment after multiple attempts, your order may be canceled.

8. Refunds and Payment Reversals

Refunds are processed in accordance with our Refund and Returns Policy. Once a refund is approved, it will be issued to the original payment method used for the purchase. Please allow 7-10 business days for the refund to appear on your statement, depending on your payment provider.

  • PayPal Refunds: Refunds will be processed to your PayPal account.
  • Credit/Debit Card Refunds: Refunds will be credited back to the same card used for the original purchase.

Please note that shipping costs are non-refundable unless the return is due to a defect or an error on our part.

9. Fraud Prevention

We take fraud prevention seriously and employ various measures to protect our customers and our business. This may include:

  • Order Verification: We may verify your order details by contacting you directly.
  • Address Verification System (AVS): We use AVS to check that the billing address provided matches the address on file with your credit card issuer.
  • Fraud Detection Tools: Advanced tools help us identify and prevent fraudulent transactions.

If we suspect any fraudulent activity, we reserve the right to cancel the order and notify the appropriate authorities.

10. Payment Disputes

If you have a dispute regarding a payment, please contact us immediately. We are committed to resolving any issues promptly and fairly. In the event of a chargeback or payment dispute, we may need to provide documentation to support the legitimacy of the transaction.

11. Changes to Payment Policy

We reserve the right to update or modify this Payment Policy at any time. Any changes will be posted on this page, and the “Effective Date” at the top will be updated accordingly. We encourage you to review this policy periodically to stay informed about our payment practices.

12. Contact Us

If you have any questions or concerns regarding our Payment Policy or need assistance with processing your payment, please feel free to contact us:

Thank you for choosing Panglasni! We appreciate your business and are dedicated to providing you with a secure and hassle-free payment experience. Your trust is important to us, and we strive to ensure that every transaction is smooth and protected.