Refund and Returns Policy

Effective Date: January 8, 2025

At Panglasni, we want you to be completely satisfied with your purchase. If you are not entirely happy with your order, we offer a clear and hassle-free return and refund policy. This policy outlines the steps to return or exchange products and how refunds are processed.

1. Return Eligibility

To qualify for a return, the following conditions must be met:

  • The item must be unused and in the same condition as when you received it.
  • The item must be in its original packaging, including any tags, labels, or accessories.
  • Returns must be initiated within 30 days of the delivery date. After 30 days, we are unable to accept returns.
  • Certain items, including but not limited to perishable goods, intimate products, and gift cards, are non-returnable. Please refer to specific product pages for additional details.

2. How to Initiate a Return

To initiate a return, please follow these steps:

  • Contact Us: Send an email to info@panglasni.com with your order number, the item(s) you wish to return, and the reason for the return.
  • Return Authorization: After reviewing your request, we will provide you with a Return Authorization (RA) number. Please ensure the RA number is clearly written on the package when you send it back to us.
  • Return Shipping: You are responsible for the return shipping costs unless the return is due to a defect or an error on our part. We recommend using a trackable shipping service to ensure the item reaches us safely.

3. Refunds

Once we receive and inspect the returned item, we will process your refund. Please allow up to 7-10 business days for your return to be processed once it is received. The refund will be issued to the original payment method used for the purchase. Refunds may take an additional 3-5 business days to appear on your bank or credit card statement, depending on your payment provider.

  • Damaged or Defective Items: If you receive a damaged or defective item, please contact us immediately with photos of the damage. We will arrange for a return or exchange at no additional cost to you.
  • Incorrect Items: If we made an error in processing your order and sent the wrong item, please contact us within 7 days of receiving your order. We will arrange a return or exchange at no cost to you.

4. Exchanges

If you wish to exchange an item for a different size, color, or product, please initiate a return as described above and place a new order for the desired item. The item being returned must meet the return eligibility requirements.

5. Non-Refundable Items

The following items are not eligible for return or refund:

  • Gift cards.
  • Items marked as final sale.
  • Intimate or sanitary goods, including opened personal care products.
  • Perishable items such as food, flowers, or magazines.

Please carefully review product descriptions before purchasing to ensure the item is suitable for return if necessary.

6. Late or Missing Refunds

If you have not received your refund within the stated timeframe, please check your bank or credit card statement. If the refund is still not visible, contact us at info@panglasni.com, and we will assist in resolving the issue.

7. Changes to This Refund and Returns Policy

We reserve the right to update or modify this Refund and Returns Policy at any time. Any changes will be posted on this page, and the “Effective Date” at the top will be updated accordingly. Please review this policy regularly to stay informed about our return and refund procedures.

8. Contact Us

If you have any questions or need further assistance regarding our Refund and Returns Policy, please contact us:

Thank you for shopping with Panglasni. We are committed to providing you with high-quality products and excellent customer service, and we will do our best to resolve any issues that may arise with your purchase.